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Terms & Conditions

The Flooring Lodge
Mason Lodge Skene Westhill Aberdeenshire AB32 6XR
Tel: 01224 744333 Fax: 01224 744388


“The Flooring Lodge” means The Flooring Lodge Ltd. “Conditions” means the conditions specified herein. “Contract” means the individual, firm or company contracting with The Flooring Lodge Ltd. “Goods” means goods and “Services” means services, each the subject of a contract between the Customer and The Flooring Lodge Ltd. “Order” means an order for “Goods” or “Services”. “Supply” means supply of Goods to the Customer under a Contract.

The conditions detailed below are intended to provide clarification regarding the terms and conditions of our services, to ensure complete customer satisfaction and enable our customers to fully consider the options available to them. Please contact us at our showroom if you have any queries.


50% of the total payable on sales order is due at time of order. A sales invoice will be issued at completion of the work and balance is payable within 7 days. The estimate is open for acceptance within a period of 21 days and is valid for work carried out within 3 months of quotation date. We accept payment by cash, cheque and most major credit and debit cards. Please note: All credit card transactions will be subject to a surcharge as follows due to banking fees: Visa/MasterCard 2%, American Express 2.6% and all other credit cards 2.5%.

Once a customer has paid a deposit this is seen as accepting our terms and conditions.

Without prejudice to any other rights, The Flooring Lodge may at its sole discretion charge interest in overdue accounts at a rate of 1.5 % per month from the date they become due.

The price quoted is subject to any change in VAT that may occur prior to delivery of goods or services.


Cancellation of sales order will be payable in full if goods have been ordered at time of cancellation. A charge of £100 per tradesman booked to be on-site, and all other costs or expenses incurred by ourselves, is payable if less than 48 hours notice is received for postponement of fitting date by customer.


Dates for delivery/installation are estimates only and are not guaranteed. Dates are subject to any matter beyond our reasonable control. We will use reasonable endeavour to ensure delivery/installation on the dates specified.


HM Customs and Excise declare that fixed floor coverings for new builds are VAT exempt. The Flooring Lodge Ltd must receive written confirmation of ‘new build’ status prior to commencement of work. If no paperwork has been received prior to the start of work, the sales invoice will be issued with VAT included. It will then solely be the responsibility of the customer to re-claim the VAT from HMCE.


Please note that measurements that are estimated from plans for new builds may change when an on-site measure has been carried out.


It is the sole responsibility of the customer to decide on the fitting method for flooring in bathrooms and toilets. Fitting of flooring around sanitary ware will incur an additional fitting charge due to the extra time required for flooring installation. Flooring will be finished using sealant around sanitary ware. If the sanitary ware is removed for flooring installation, The Flooring Lodge cannot be held responsible for any leaks that may occur.


Rooms must be completely emptied prior to flooring installation. Removal of items by ourselves will be charged at £15 an item. This can be quoted at time of sales order if this service is required by customer. It is the sole responsibility of the customer to check correct installation and plumbing of white goods/electrical goods or furniture on completion. The Flooring Lodge cannot be held responsible for any leakages caused from machines whilst moving them. If we are required to move any furniture/white goods every effort will be taken by our staff to ensure they are replaced as before, but we will not be held responsible, if an item has been damaged due to deterioration/age of the item. It is the customers’ responsibility to move any antique furniture. The customer must inform the fitters if any item is antique or valuable, and they will not move these items. Whilst every effort will be taken by The Flooring Lodge to ensure no damage will be caused to any personal items, it is the customer’s responsibility to remove any pictures, wall hangings or ornaments, as The Flooring Lodge will not be held responsible for any damage.


Survey of floors will be undertaken prior to commencement of work. However, unforeseen problems with existing floors that require additional work to enable floor coverings to be laid, will incur an additional charge. Damp Proof Membrane are not included in or stated in quote. If this is required the customer will be informed, and this will incur additional charges. No responsibility will be accepted for any unforeseen subsequent faults caused by a faulty subfloor.


Please note that no allowances have been made for cutting doors in the estimate. If you wish us to provide a joiner to cut doors, this will be charged at £35.00 including VAT for the trimming of the first door and £25.00 including VAT per door for any further doors to be trimmed.


This service is charged at £1.25/m² for uplift and £1.25/ m² for disposal, for carpets and vinyl.

If present floor coverings are laminate, wood, ceramic tiles, or any glued own flooring this will be charged per hour per man.


The Flooring Lodge Ltd does not accept responsibility for poor quality installation when the client is using third party products or fitters (e.g. Underlay, preparation of sub-floor with screed/plywood, etc).


It is your responsibility to ensure goods are checked on collection. If any unopened goods are returned, this will incur a handling, shipping and administration charge.


It is the customer’s responsibility to ensure the fitter is informed of the location of any cables and pipes that may be in the area that the work is being carried out. This is for the purpose of health and safety, and also to prevent any damage that may be caused to cables and pipes whilst work is being undertaken by The Flooring Lodge.

May 2012


The Flooring Lodge
Mason Lodge
AB32 6XR

Opening Hours

Monday 9:00 - 17:00
Tuesday 9:00 - 17:00
Wednesday 9:00 - 17:00
Thursday 9:00 - 19:00
Friday 9:00 - 17:00
Saturday 9:00 - 17:00
Sunday Closed

Appointments are available on request out with opening hours. Please contact us for availability.

Contact Details

Tel: 01224 744333

Fax: 01224 744388